Automotive Sales Concierge: Customer Experience Pro

Brooklyn Chrysler Jeep Dodge Ram; New York (NY); Vor Ort; USD 22.000 - 31.000; Vollzeit

Zusammenfassung

Brooklyn Jeep is seeking a professional, customer-focused Automotive Sales Customer Relations Concierge to join our team in New York. This role centers on building relationships, delivering outstanding service, and guiding customers through the vehicle-buying journey.

The Customer Relations Concierge acts as a primary contact, ensuring timely communication, coordinating appointments, and creating a seamless experience from inquiry to vehicle delivery.

Qualifikationen

• Experience in customer service or call center operations.
• Strong verbal and written communication.
• Proficiency with computers, email, text messaging, and CRM systems.

Aufgaben

• Respond promptly and professionally to incoming customer inquiries via phone, email, text, and online leads.
• Contact prospective customers to follow up on vehicle inquiries, answer questions, and schedule sales appointments.
• Coordinate appointments between customers and the automotive sales team.
• Maintain consistent communication with customers throughout the sales process.
• Confirm appointments and follow up with customers who have missed or rescheduled visits.
• Assist customers with general vehicle inventory questions, availability, and the next steps in the purchasing process.
• Maintain accurate customer information, notes, and follow-up activities in the dealership's CRM system.
• Work closely with sales managers and sales consultants to ensure leads are handled efficiently and opportunities are not missed.
• Monitor customer response times and follow-up activities to help improve appointment-setting and showroom traffic.
• Deliver an exceptional customer experience that reflects Brooklyn Jeep's commitment to professionalism and customer satisfaction.

Kenntnisse

Customer service

Call center operations

Appointment setting

Automotive sales support

CRM systems

Tools

CRM systems

Jobbeschreibung

Brooklyn Jeep is seeking a professional, customer-focused Automotive Sales Customer Relations Concierge to join our team in New York. This role centers on building relationships, delivering outstanding service, and guiding customers through the vehicle-buying journey.

The Customer Relations Concierge acts as a primary contact, ensuring timely communication, coordinating appointments, and creating a seamless experience from inquiry to vehicle delivery.