Automotive Retail Lead & Shift Manager

O'Reilly Auto Parts; Broomfield (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

O’Reilly Auto Parts in Colorado is seeking a Retail Service Specialist to support store leadership in daily operations and customer service. You will help manage store performance, oversee service programs, and ensure smooth day-to-day operations while maintaining a friendly, efficient shopping environment.

The role emphasizes strong communication, teamwork, and the ability to handle multiple store tasks, including opening/closing duties and prompt handling of returns and special orders.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification is required or encouraged.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure implementation of service programs.
• Answer the telephone following company policy.
• Process ship-to-store, transfers, and back-order requests and notify customers upon shipment arrivals.

Skills

Strong communication

Bilingual or multilingual

Education

RSS Certification

Job description

O’Reilly Auto Parts in Colorado is seeking a Retail Service Specialist to support store leadership in daily operations and customer service. You will help manage store performance, oversee service programs, and ensure smooth day-to-day operations while maintaining a friendly, efficient shopping environment.

The role emphasizes strong communication, teamwork, and the ability to handle multiple store tasks, including opening/closing duties and prompt handling of returns and special orders.