Retail Service Lead - Auto Parts (Shift Manager)

O'Reilly Auto Parts; Spanaway (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

401k contributions starting day one

Medical, dental, vision insurance

Tuition assistance

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. You may assume shift management in their absence and bilingual candidates are encouraged to apply.

The role focuses on leading teams, ensuring timely processing of orders, returns, transfers, and invoicing while maintaining store standards and safety procedures.

Qualifications

• Strong communication skills.
• RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. You may assume shift management in their absence and bilingual candidates are encouraged to apply.

The role focuses on leading teams, ensuring timely processing of orders, returns, transfers, and invoicing while maintaining store standards and safety procedures.