Automotive Repair Estimator - Customer Experience Lead

Gerber Collision & Glass; Lexington (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Gerber Collision & Glass in Lexington, VA is seeking an Estimator to create accurate repair estimates and coordinate vehicle repairs. You will communicate with customers and insurers throughout the repair process to ensure a smooth experience.

Responsibilities include assessing damage, documenting repairs and parts, and collaborating with the team to meet facility KPIs while following DRP and WOW procedures. A High School Diploma and 1 year of experience are required.

Qualifications

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• Minimum of 1-year experience.
• Basic computer skills.
• Awareness of DRP processes.

Responsibilities

• Provide exceptional customer experience while creating estimates and coordinating repair needs, communicating with customers and insurance companies throughout the repair process.
• Accurately assess vehicle damage and document needed repairs and parts on the damage appraisal.
• Participate in daily production walks and safety meetings; support team members as required.
• Ensure every customer interaction is documented, updated with pertinent details and aligned with KPIs.
• Guide customers through the repair process, delivering accurate information and excellent service.
• Ensure compliance with insurance client requirements, DRP processes and WOW operating methods.
• Communicate customer requests to the appropriate team members and greet customers positively in person and on the phone.
• Attend training sessions and workshops as recommended by the Store Manager.

Job description

Gerber Collision & Glass in Lexington, VA is seeking an Estimator to create accurate repair estimates and coordinate vehicle repairs. You will communicate with customers and insurers throughout the repair process to ensure a smooth experience.

Responsibilities include assessing damage, documenting repairs and parts, and collaborating with the team to meet facility KPIs while following DRP and WOW procedures. A High School Diploma and 1 year of experience are required.