Vehicle Repair Estimator - Customer Experience Champion

Gerber Collision & Glass; Paducah (KY); On-site; USD 68,000 - 83,000; Full time

Job summary

Gerber Collision & Glass in Paducah, KY is seeking an Estimator to deliver exceptional customer experiences while compiling accurate damage estimates and coordinating repairs. You will communicate with customers and insurance companies, document progress, and support the repair team to meet KPIs.

The role emphasizes knowledge of OE guidelines, DRP compliance, and strong basic computer skills. A high school diploma and 1 year of experience are preferred, with I-CAR training possible.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Communicate all customer requests and needs to appropriate team members.
• Participate in daily production walks with the Management Team, as required.
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Customer service

Communication

Problem solving

Basic computer skills

DRP compliance

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Paducah, KY is seeking an Estimator to deliver exceptional customer experiences while compiling accurate damage estimates and coordinating repairs. You will communicate with customers and insurance companies, document progress, and support the repair team to meet KPIs.

The role emphasizes knowledge of OE guidelines, DRP compliance, and strong basic computer skills. A high school diploma and 1 year of experience are preferred, with I-CAR training possible.