Automotive Quick Lane Service Advisor — Customer Champion

Fowler Ford; Tulsa (OK); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401K employer matching

Paid time off

Volunteer paid time off

Paid holidays & parental leave

Employee assistance program

Job summary

Fowler Ford is seeking a Service Advisor in Tulsa, OK who can welcome customers, schedule appointments, and act as a liaison between customers and service technicians. You will articulate repair needs, present accurate estimates, and ensure smooth communication throughout the process.

The role emphasizes exceptional customer service, adherence to dealership policy, and a proactive approach to handle concerns while maintaining CSI scores. A valid driver's license is required.

Qualifications

• Valid Driver's License and MVR acceptable to our Insurance Carrier.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Provide accurate estimates of repair/maintenance costs.
• Follow dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers; and perform an active delivery.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Skills

Customer service

Greet customers

Communication

Job description

Fowler Ford is seeking a Service Advisor in Tulsa, OK who can welcome customers, schedule appointments, and act as a liaison between customers and service technicians. You will articulate repair needs, present accurate estimates, and ensure smooth communication throughout the process.

The role emphasizes exceptional customer service, adherence to dealership policy, and a proactive approach to handle concerns while maintaining CSI scores. A valid driver's license is required.