Customer-First Automotive Service Advisor

Fowler Toyota; Norman (OK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

401K plan

Job summary

Fowler Toyota Norman is seeking an automotive Service Advisor to greet customers, schedule appointments, and liaise between customers and service technicians. The role emphasizes exceptional customer service, accurate repair estimates, and transparent cost explanations to ensure high CSI scores.

Applicants must have a valid driver’s license; the job requires weekday coverage with Saturdays 9:00 am–7:00 pm. This on-site position offers competitive benefits and opportunities within a busy dealer

Qualifications

• Proven ability to greet customers promptly and politely.
• Ability to clearly articulate repair needs to technicians.
• Capability to upsell recommended services with integrity.
• Provide accurate repair/maintenance cost estimates.
• Explain repairs and associated costs to customers and deliver clear, transparent communication.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Explain repairs and costs to customers; deliver active follow-up on progress.

Skills

Customer service

Communication

Upsell skills

Time management

Tools

CRM software

Repair estimation tools

Job description

Fowler Toyota Norman is seeking an automotive Service Advisor to greet customers, schedule appointments, and liaise between customers and service technicians. The role emphasizes exceptional customer service, accurate repair estimates, and transparent cost explanations to ensure high CSI scores.

Applicants must have a valid driver’s license; the job requires weekday coverage with Saturdays 9:00 am–7:00 pm. This on-site position offers competitive benefits and opportunities within a busy dealer