Service Advisor - Drive Exceptional Auto Care

Freeway Ford, Inc.; Denver (CO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Sick Leave

Job summary

Freeway Ford, Inc. is seeking a Service Advisor to greet customers, gather vehicle information, and schedule service appointments. The role includes preparing estimates, communicating progress to customers, and ensuring accurate invoicing for repairs and maintenance.

The ideal candidate will have knowledge of automobiles, strong customer service skills, and a commitment to a long-term career with a growing dealership. Ford dealership experience is a plus.

Qualifications

• Previous experience at a Ford dealership is a plus.
• Ability to identify the problem quickly.
• Knowledge of automobiles.
• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.
• Ability to learn new technology and repair and service procedures and specifications.
• Minimum of 1 year in service department.
• Ability to lift 50 pounds and work on your feet for extended periods of time.
• Ability to work in a fast-paced environment.
• Basic computer skills.
• Positive, friendly attitude.
• High school diploma or equivalent

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance base on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Knowledge of automobiles

Customer satisfaction

Problem identification

Communication

Energetic personality

Integrity

Computer skills

Willingness to learn

Education

High school diploma or equivalent

Job description

Freeway Ford, Inc. is seeking a Service Advisor to greet customers, gather vehicle information, and schedule service appointments. The role includes preparing estimates, communicating progress to customers, and ensuring accurate invoicing for repairs and maintenance.

The ideal candidate will have knowledge of automobiles, strong customer service skills, and a commitment to a long-term career with a growing dealership. Ford dealership experience is a plus.