Automotive Service Customer Experience Specialist

Bill Knight Automotive; Tulsa (OK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Health, Dental, Vision, and Life

401(k) retirement plan

Paid time off (PTO)

Employee discounts on vehicles, parts,

Training and development

Career advancement opportunities

Family-oriented culture

Job summary

Knight Automotive Group in Tulsa, OK, is seeking a Service Advisor for Bill Knight Ford – Tulsa to greet customers, document concerns, and guide service. This role centers on excellent customer interactions and accurate service documentation.

The position requires 2+ years in automotive service or customer-facing roles, strong communication, and multitasking abilities. A supportive, family-oriented culture and continuous training are offered.

Qualifications

• 2+ years of experience in automotive service, advising, or customer service preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask and manage high volumes of customers efficiently.
• Professional, positive, and customer-service oriented demeanor.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet Quick Lane customers promptly and courteously upon arrival.
• Write repair orders and accurately document customer concerns and requested services.
• Provide maintenance recommendations based on manufacturer schedules and multi-point inspections.
• Communicate clearly with technicians to ensure efficient workflow and repair accuracy.
• Review estimates, obtain customer approvals, and keep customers updated on service progress.
• Explain completed work and review final invoices with customers at pickup.
• Handle phone calls, appointment scheduling, and walk-in traffic for Quick Lane services.
• Maintain strong product and service knowledge to answer questions and build trust.
• Ensure the Quick Lane area remains organized, professional, and aligned with dealership standards.
• Uphold Knight Automotive Group’s Core Values — accountability, integrity, teamwork, and continuous improvement — in every customer interaction.

Skills

Communication skills

Organizational skills

Problem solving

Customer service orientation

Multitasking

Tools

Dealertrack

CDK

Job description

Knight Automotive Group in Tulsa, OK, is seeking a Service Advisor for Bill Knight Ford – Tulsa to greet customers, document concerns, and guide service. This role centers on excellent customer interactions and accurate service documentation.

The position requires 2+ years in automotive service or customer-facing roles, strong communication, and multitasking abilities. A supportive, family-oriented culture and continuous training are offered.