Automotive Parts Specialist - Customer Service Pro

O'Reilly Auto Parts; Kingman (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k with employer contributions from

Medical, Dental, & Vision Insurance

Paid Time Off

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide excellent service to retail and installer customers. The role supports store management and encourages bilingual applicants. You will greet customers, assist with merchandise selection, and help professional customers as needed.

Training and flexible store duties are included. Responsibilities include handling cash and credit transactions, returns, and phone inquiries, while maintaining stock, planograms, and in-store services.

Qualifications

• Must provide outstanding, friendly customer service.
• Able to multitask between in-store and phone interactions.
• Familiar with automotive parts cataloging and Weatherly index system.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Support store management and installers as needed.
• Handle cash, checks, and credit transactions accurately.
• Process exchanges and returns per policy.
• Resolve customer complaints in a friendly manner.
• Assist with shelf stocking, planogram updates, and basic in-store services.

Skills

Customer service

Multitasking

Alphanumeric matching

Spanish language

Education

ASE certification

Tools

Weatherly index system

Automotive parts cataloging

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide excellent service to retail and installer customers. The role supports store management and encourages bilingual applicants. You will greet customers, assist with merchandise selection, and help professional customers as needed.

Training and flexible store duties are included. Responsibilities include handling cash and credit transactions, returns, and phone inquiries, while maintaining stock, planograms, and in-store services.