Auto Parts Specialist – Customer Service Pro

O'Reilly Automotive Stores, Inc.; Moncks Corner (SC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, and vision insurance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers. The role supports store management and may require bilingual (Spanish) capabilities. You will assist customers, handle cash transactions, and ensure accurate pricing and returns, while contributing to daily store operations.

Qualifications emphasize strong customer service, multitasking, and familiarity with automotive parts and sales processes. ASE certification is a plus.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Ability to multitask, handling customers on the phone and in-store at the same time.

Responsibilities

• Greet customers and assist with their selection of merchandise.
• Support store management and installer service specialists as needed.
• Process cash, checks, and credit card transactions accurately.
• Handle exchanges and returns per policies.
• Address and resolve customer complaints in a friendly manner.
• Perform daily store tasks such as stocking shelves and maintaining displays.

Skills

Customer service

Multitasking

Attention to detail

Education

ASE certification (desirable)

Tools

Weatherly index system

Automotive parts cataloging

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers. The role supports store management and may require bilingual (Spanish) capabilities. You will assist customers, handle cash transactions, and ensure accurate pricing and returns, while contributing to daily store operations.

Qualifications emphasize strong customer service, multitasking, and familiarity with automotive parts and sales processes. ASE certification is a plus.