Auto Parts Specialist & Customer Service Expert

O'Reilly Auto Parts; Irvine (KY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions from

Medical, Dental, & Vision Insurance

Flexible Spending Account (FSA)

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist in merchandise selection, and support store management with assigned tasks.

Responsibilities include answering phones, processing transactions, exchanges, returns, and ensuring accurate cash handling, while assisting with stocking, planograms, and daily store operations. ASE certification preferred, bilingual skills a plus.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Support managers and installer service specialists for professional customers.
• Handle cash, credit transactions, returns and exchanges per policy.
• Answer store phone calls, lookup parts and provide price quotes.
• Support daily operations: stocking shelves, planogram updates, and inventory counts.
• Perform in-store services and assist with vehicle-related tasks as trained.

Skills

Ability to quickly match alphanumeric

Outstanding customer service

Multitasking under pressure

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist in merchandise selection, and support store management with assigned tasks.

Responsibilities include answering phones, processing transactions, exchanges, returns, and ensuring accurate cash handling, while assisting with stocking, planograms, and daily store operations. ASE certification preferred, bilingual skills a plus.