Automotive Parts Specialist: Customer Service & Tech Support

O'Reilly Auto Parts; Winston-Salem (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

401k with Employer Contributions

Medical, Dental, Vision Insurance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to assist store management in daily tasks. The role includes greeting customers, helping with product selection, handling phone inquiries, processing payments, and supporting returns and exchanges.

The ideal candidate will provide outstanding customer service, manage multiple tasks, and may help with in-store services and occasional deliveries as needed.

Qualifications

• Provide outstanding, friendly and professional customer service.
• Able to multitask, handling phone and in-store customers simultaneously.
• Ability to quickly match alphanumeric sequences.

Responsibilities

• Greet customers and assist with merchandise selection.
• Support managers and installers with service tasks as needed.
• Answer store calls, look up parts, quote prices, and promote related items.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to assist store management in daily tasks. The role includes greeting customers, helping with product selection, handling phone inquiries, processing payments, and supporting returns and exchanges.

The ideal candidate will provide outstanding customer service, manage multiple tasks, and may help with in-store services and occasional deliveries as needed.