Automotive Parts Specialist: Customer Focus & Fulfillment

NAPA; Phoenix (AZ); On-site; USD 21,000 - 34,000; Full time

Job summary

NAPA in Phoenix is hiring a Counter Sales Associate to help customers find automotive parts and solutions. You will deliver a positive, fast-paced shopping experience, support both retail and wholesale customers, and use product knowledge to drive loyalty.

The role requires a high school diploma or GED, a valid driver's license, strong communication and problem-solving skills, and willingness to learn parts and systems.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Willingness to learn automotive parts and technology systems (not necessarily ASE).

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries.

Skills

Strong communication

Interpersonal skills

Customer-focused

Problem-solving

Willingness to learn

Leadership

Driver's license

Education

High School Diploma or GED

ASE Certification

Tools

POS systems

Inventory software

Cataloging systems

Delivery management systems

Job description

NAPA in Phoenix is hiring a Counter Sales Associate to help customers find automotive parts and solutions. You will deliver a positive, fast-paced shopping experience, support both retail and wholesale customers, and use product knowledge to drive loyalty.

The role requires a high school diploma or GED, a valid driver's license, strong communication and problem-solving skills, and willingness to learn parts and systems.