Automotive Parts Specialist & Customer Experience Pro

NAPA; Hudson (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

NAPA is seeking a customer-focused Retail Counter Sales Associate to provide automotive parts solutions for both retail and wholesale customers. You will deliver a positive customer experience, use product knowledge to assist teammates, and operate POS and inventory tools in a fast-paced store.

The role emphasizes strong communication, teamwork, and a willingness to learn automotive parts and technology systems to support store performance and customer loyalty.

Qualifications

• High School Diploma or GED required.
• Strong communication and interpersonal skills.
• Customer-focused with problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

POS system

Inventory/catalog tools

Job description

NAPA is seeking a customer-focused Retail Counter Sales Associate to provide automotive parts solutions for both retail and wholesale customers. You will deliver a positive customer experience, use product knowledge to assist teammates, and operate POS and inventory tools in a fast-paced store.

The role emphasizes strong communication, teamwork, and a willingness to learn automotive parts and technology systems to support store performance and customer loyalty.