Automotive Parts Specialist - Customer Experience

NAPA Auto Parts; Escondido (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA Auto Parts in Escondido, CA is seeking a Store Associate to deliver outstanding customer service, provide accurate automotive parts solutions, and support both retail and wholesale customers. You will use POS and inventory tools to fulfill orders, assist teammates, and help maintain a high-energy, welcoming store environment.

The role emphasizes strong communication, problem-solving, and a readiness to learn automotive parts systems, with opportunities for growth within the company.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication

Listening

Problem solving

Willingness to learn systems

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

NAPA Auto Parts in Escondido, CA is seeking a Store Associate to deliver outstanding customer service, provide accurate automotive parts solutions, and support both retail and wholesale customers. You will use POS and inventory tools to fulfill orders, assist teammates, and help maintain a high-energy, welcoming store environment.

The role emphasizes strong communication, problem-solving, and a readiness to learn automotive parts systems, with opportunities for growth within the company.