Automotive Parts Specialist — Customer Experience Pro

NAPA Auto Parts; Irving (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

NAPA Auto Parts in Irving, TX is seeking a customer-focused Store Associate to help customers find automotive parts and provide excellent service. You will use POS and inventory tools, assist with orders, and support store operations in a fast-paced retail environment.

Ideal candidates are proactive, communicate well, and are eager to learn about parts and systems. This role offers growth opportunities within the NAPA organization.

Qualifications

• Must have strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with ability to listen and resolve problems.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries using delivery management systems and assist with fulfillment operations.
• Perform housekeeping, inventory receiving, shelving, and cycle counts.
• Contribute to store performance and help maintain merchandising and efficiency.
• Support continuous improvement initiatives related to store processes.

Skills

Communication skills

Customer service

Problem solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

NAPA Auto Parts in Irving, TX is seeking a customer-focused Store Associate to help customers find automotive parts and provide excellent service. You will use POS and inventory tools, assist with orders, and support store operations in a fast-paced retail environment.

Ideal candidates are proactive, communicate well, and are eager to learn about parts and systems. This role offers growth opportunities within the NAPA organization.