Automotive Parts Specialist — Elevate the Retail Experience

NAPA Auto Parts; West Hartford (CT); Presencial; USD 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Descripción de la vacante

NAPA Auto Parts in the United States is seeking a Store Associate to serve as the primary contact for customers in the retail store. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge and proactive service.

The role emphasizes delivering a welcoming customer experience, engaging with customers, and supporting operations, logistics, and overall store efficiency in a fast-paced environment.

Formación

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong verbal and written communication and interpersonal skills.
• Customer-focused with ability to listen and solve problems.
• Willingness to learn automotive parts and tech systems.

Responsabilidades

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Conocimientos

Customer service

Communication

Problem solving

Willingness to learn

Educación

High School Diploma or GED

Herramientas

POS systems

Inventory/catalog tools

Descripción del empleo

NAPA Auto Parts in the United States is seeking a Store Associate to serve as the primary contact for customers in the retail store. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge and proactive service.

The role emphasizes delivering a welcoming customer experience, engaging with customers, and supporting operations, logistics, and overall store efficiency in a fast-paced environment.