Auto Parts Specialist - Customer Experience

NAPA Auto Parts; Temecula (CA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA Auto Parts in Temecula, CA is seeking a Store Pro to serve as the primary contact for customers in-store, delivering automotive parts solutions and a high-quality shopping experience. You will support both retail and wholesale customers, leveraging product knowledge and strong teamwork to drive store performance.

The role emphasizes a customer-centric approach in a fast-paced environment with opportunities for professional development and growth within the NAPA brand.

Qualifications

• High school diploma or GED required.
• Valid driver's license.
• Strong communication and interpersonal skills.
• Customer-focused mindset with listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Strong communication

Customer focus

Problem solving

Interpersonal skills

Willingness to learn

Education

High School Diploma or GED

ASE Certification (preferred)

Tools

POS systems

Inventory/catalog tools

Job description

NAPA Auto Parts in Temecula, CA is seeking a Store Pro to serve as the primary contact for customers in-store, delivering automotive parts solutions and a high-quality shopping experience. You will support both retail and wholesale customers, leveraging product knowledge and strong teamwork to drive store performance.

The role emphasizes a customer-centric approach in a fast-paced environment with opportunities for professional development and growth within the NAPA brand.