Automotive Parts Specialist & Customer Experience

NAPA Auto Parts; Virginia; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Paid Time Off

Stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA Auto Parts in Virginia seeks a Store Associate to deliver a high-quality customer experience, providing automotive parts solutions for retail and wholesale customers. You will leverage product knowledge to assist shoppers, process transactions at the POS, and support inventory and logistics to ensure accurate fulfillment.

This role offers a clear growth path within the NAPA organization, a strong emphasis on teamwork, and opportunities to deepen expertise in automotive parts.

Qualifications

• High School Diploma or GED required.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate deliveries and pull/prepare orders for customers and drivers.
• Assist with inventory control activities and maintain accurate records.
• Contribute to store operations and team support tasks to optimize performance.

Skills

Communication skills

Customer focus

Problem-solving

Interpersonal skills

Willingness to learn

Education

High School Diploma or GED

Tools

POS system

Inventory tools

Cataloging systems

Communication devices

Job description

NAPA Auto Parts in Virginia seeks a Store Associate to deliver a high-quality customer experience, providing automotive parts solutions for retail and wholesale customers. You will leverage product knowledge to assist shoppers, process transactions at the POS, and support inventory and logistics to ensure accurate fulfillment.

This role offers a clear growth path within the NAPA organization, a strong emphasis on teamwork, and opportunities to deepen expertise in automotive parts.