Auto Parts & Customer Experience Specialist

Genuine Parts Company; Sacramento (CA, UT); Sur place; USD 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Résumé du poste

NAPA Store at Genuine Parts Company provides automotive parts solutions and exceptional customer service to both retail and wholesale customers. This role focuses on product knowledge, accurate order fulfillment, and engaging customers in a fast-paced store environment.

You will use POS and catalog systems, assist with inventory, and support store operations while building customer loyalty. The position offers growth within the organization and aligns with NAPA brand standards.

Qualifications

• Required: High School Diploma or GED.
• Strong communication and interpersonal skills, customer-focused mindset.
• Willingness to learn automotive parts and technology systems.

Responsabilités

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform housekeeping and organizational tasks for a safe, welcoming store environment.
• Assist with inventory control activities and maintain accurate records.
• Contribute to store operations and team support tasks to optimize performance.

Connaissances

Strong communication

Customer-focused

Problem-solving

Willingness to learn

Interpersonal skills

Formation

High School Diploma or GED

Outils

POS systems

Inventory/cataloging systems

Description du poste

NAPA Store at Genuine Parts Company provides automotive parts solutions and exceptional customer service to both retail and wholesale customers. This role focuses on product knowledge, accurate order fulfillment, and engaging customers in a fast-paced store environment.

You will use POS and catalog systems, assist with inventory, and support store operations while building customer loyalty. The position offers growth within the organization and aligns with NAPA brand standards.