Auto Parts & Customer Experience Specialist

NAPA Auto Parts; California; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Job summary

NAPA Auto Parts Store Associate in California is responsible for delivering an engaging customer experience, recommending automotive parts, and processing in-store transactions with accuracy. You will use product knowledge to assist customers, support team members, and coordinate with delivery and inventory systems in a fast-paced retail environment.

The role emphasizes strong communication, reliability, and a willingness to learn about parts and technology systems.

Qualifications

• High School Diploma or GED.
• Valid Driver's License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Experience in automotive, retail, or parts environment (preferred).
• Hands-on experience with vehicle repair or maintenance (preferred).
• Knowledge of inventory or cataloging systems (preferred).
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments (preferred).
• ASE Certification (not required) (preferred).

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Communication skills

Customer focus

Learning mindset

Education

High School Diploma or GED

Job description

NAPA Auto Parts Store Associate in California is responsible for delivering an engaging customer experience, recommending automotive parts, and processing in-store transactions with accuracy. You will use product knowledge to assist customers, support team members, and coordinate with delivery and inventory systems in a fast-paced retail environment.

The role emphasizes strong communication, reliability, and a willingness to learn about parts and technology systems.