Automotive Parts & Customer Service Specialist

O'Reilly Auto Parts; Melbourne (AR); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high quality service to retail and installer customers while supporting store management. Bilingual candidates are encouraged to apply and training will be provided for all tasks.

You will greet customers, assist with merchandise choices, handle calls, look up parts, quote prices, and promote the Low-Price Guarantee. Responsibilities also include cash handling, returns, planogram updates, stock checks, and occasional deliveries.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist in merchandise selection.
• Promote customer service programs and related selling techniques.
• Assist professional customers and service specialists as needed.
• Answer store calls, lookup parts, and quote prices per policy.
• Handle cash, checks, and card transactions accurately.
• Process exchanges/returns and resolve customer complaints.
• Maintain stock, planograms, and general store upkeep.
• Perform in-store services and basic vehicle-related tasks as trained.
• Occasionally drive to deliver items when needed.
• Carry out other duties as assigned.

Skills

Alphanumeric matching

Customer service

Multitasking

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high quality service to retail and installer customers while supporting store management. Bilingual candidates are encouraged to apply and training will be provided for all tasks.

You will greet customers, assist with merchandise choices, handle calls, look up parts, quote prices, and promote the Low-Price Guarantee. Responsibilities also include cash handling, returns, planogram updates, stock checks, and occasional deliveries.