Parts Specialist: Customer Service & Auto Care Technician

O'Reilly Auto Parts; Castleton (VT); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will support store management, quote prices, and promote the Low-Price Guarantee while handling transactions and returns.

Preferred bilingual skills, including Spanish, and familiarity with automotive parts. This role includes varied daily tasks and occasional delivery duties as business needs arise.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, professional customer service.
• Must multitask with in-store and phone customers.

Responsibilities

• Greet customers and assist with merchandise selection.
• Assist managers and installers with professional customers as needed.
• Handle cash, checks, credit card transactions, and returns per policy.
• Answer store calls, lookup parts, quote prices, and promote Low-Price Guarantee.
• Conduct daily store tasks: stock shelving, planograms, and image maker.
• Perform in-store services (e.g., wipers, batteries) where allowed.
• Occasionally drive a delivery vehicle as needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Spanish

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will support store management, quote prices, and promote the Low-Price Guarantee while handling transactions and returns.

Preferred bilingual skills, including Spanish, and familiarity with automotive parts. This role includes varied daily tasks and occasional delivery duties as business needs arise.