Automotive Parts Pro: Retail & Wholesale Expert

NAPA; Burbank (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA in Burbank, CA is seeking a Customer Service Associate to provide automotive parts solutions and a high-quality shopping experience. You will assist both retail and wholesale customers, use POS and catalog tools, and help maintain accurate inventory and efficient fulfillment in a fast-paced store environment.

The role emphasizes strong communication, teamwork, and a proactive approach to learning product knowledge and systems. Growth opportunities and a supportive team culture are offered.

Qualifications

• High School Diploma or GED required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Operate POS, inventory/catalog tools, and communications devices.
• Assist with inventory counts, stocking shelves, and order preparation.
• Build relationships with customers to drive loyalty and repeat business.
• Support store operations and team with problem-solving and processes.

Skills

Communication

Interpersonal skills

Problem solving

Willingness to learn

Leadership

Education

High School Diploma or GED

Tools

POS systems

Inventory systems

Delivery management systems

Job description

NAPA in Burbank, CA is seeking a Customer Service Associate to provide automotive parts solutions and a high-quality shopping experience. You will assist both retail and wholesale customers, use POS and catalog tools, and help maintain accurate inventory and efficient fulfillment in a fast-paced store environment.

The role emphasizes strong communication, teamwork, and a proactive approach to learning product knowledge and systems. Growth opportunities and a supportive team culture are offered.