Automotive Parts Pro & Customer Solutions

NAPA Auto Parts; Los Angeles (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA Auto Parts in Los Angeles, CA is seeking a Store Associate to deliver exceptional customer service and automotive parts solutions in a busy retail environment. You will engage with retail and wholesale customers, using product knowledge to assist and support teammates in daily tasks.

The role emphasizes accurate parts identification, efficient order fulfillment, and strong in-store customer engagement, with opportunities for growth and professional development within the Napa brand.

Qualifications

• High School Diploma or GED.
• Valid Driver's License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Communication

Customer service

Problem solving

Learning mindset

Education

High School Diploma or GED

Tools

POS systems

Inventory systems

Catalog tools

Job description

NAPA Auto Parts in Los Angeles, CA is seeking a Store Associate to deliver exceptional customer service and automotive parts solutions in a busy retail environment. You will engage with retail and wholesale customers, using product knowledge to assist and support teammates in daily tasks.

The role emphasizes accurate parts identification, efficient order fulfillment, and strong in-store customer engagement, with opportunities for growth and professional development within the Napa brand.