Auto Parts Store Pro: Customer Solutions Expert

USA GPC Genuine Parts Company; Georgetown (MD); On-site; USD 28,000 - 34,000; Full time

Job summary

Genuine Parts Company is seeking a Store Associate for its NAPA-branded retail store in a fast-paced environment. You will help customers with automotive parts, leverage product knowledge, and support both retail and wholesale activities.

Responsibilities include operating POS and catalog tools, handling deliveries, and contributing to inventory and customer service excellence. This role offers a clear path for growth within the organization.

Qualifications

• High School Diploma or GED is required.
• Valid Driver’s License is required.
• Strong communication and interpersonal skills are essential.
• Willingness to learn automotive parts and technology systems.
• Experience in automotive, retail, or parts environment is preferred.
• Hands-on experience with vehicle repair or maintenance is a plus.
• Knowledge of inventory or cataloging systems is important.
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments is beneficial.
• ASE Certification is not required.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.
• Assist with inventory control activities including receiving, stocking, and cycle counts.
• Contribute to store operations and team support tasks to optimize performance.

Skills

Customer service

Communication

Problem solving

Attention to detail

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Inventory management software

Job description

Genuine Parts Company is seeking a Store Associate for its NAPA-branded retail store in a fast-paced environment. You will help customers with automotive parts, leverage product knowledge, and support both retail and wholesale activities.

Responsibilities include operating POS and catalog tools, handling deliveries, and contributing to inventory and customer service excellence. This role offers a clear path for growth within the organization.