Automotive Parts Specialist - Customer Experience

NAPA Auto Parts; Fontana (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

NAPA Auto Parts in Fontana, CA is seeking a Store Pro to serve as the primary contact for customers in our retail store. You will deliver automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

This role offers a strong entry point or growth path within the organization, with a focus on accurate parts identification, efficient order fulfillment, and teamwork in a fast-paced

Qualifications

• High School Diploma or GED required.
• Valid Driver's License required.
• Strong communication and interpersonal skills essential.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.

Skills

Communication skills

Customer service

Problem solving

Interpersonal skills

Education

High School Diploma or GED

Tools

POS Systems

Inventory software

Job description

NAPA Auto Parts in Fontana, CA is seeking a Store Pro to serve as the primary contact for customers in our retail store. You will deliver automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

This role offers a strong entry point or growth path within the organization, with a focus on accurate parts identification, efficient order fulfillment, and teamwork in a fast-paced