Automotive Parts & Customer Service Specialist

O'Reilly Auto Parts; Tempe (AZ); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, & vision insurance

Tuition educational assistance

Paid time off

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist in Tempe, AZ to provide high levels of service to retail and installer customers and to support store management in achieving tasks.

You will greet customers, assist in selecting merchandise, process transactions securely, and handle exchanges, returns, and inquiries with a friendly, professional approach. Training and in-store services are part of daily duties, including occasional delivery support.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist with merchandise selection.
• Process cash, checks, and card transactions accurately.
• Handle exchanges and returns per policy and resolve complaints.
• Assist with stocking, planogram updates, and store cleanliness.

Skills

Customer service

Multitasking

Alphanumeric matching

Spanish language (preferred)

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist in Tempe, AZ to provide high levels of service to retail and installer customers and to support store management in achieving tasks.

You will greet customers, assist in selecting merchandise, process transactions securely, and handle exchanges, returns, and inquiries with a friendly, professional approach. Training and in-store services are part of daily duties, including occasional delivery support.