Automotive Parts & Customer Service Pro

O'Reilly Auto Parts; West Miami (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k with employer contributions start

Medical, dental, & vision insurance

Tuition education assistance

Stock purchase plan

Paid time off

Career growth opportunities

Flexible Spending Account (FSA)

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-quality service to retail and installer customers while supporting store management. You will greet customers, assist with product selection, and help professional customers as needed.

The role includes answering calls, quoting prices, processing payments, handling returns, and maintaining stock and planograms. Opportunities for growth and advancement are available.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist in merchandise selection.
• Support managers and installers in servicing professional customers as needed.
• Answer store phone calls, look up parts, quote prices, and promote related items.
• Process exchanges and returns per policy.
• Maintain and secure cash drawer; handle cash, checks, and credit card transactions.
• Address customer complaints in a friendly manner.
• Assist with stock, planogram updates, and daily operations including returns to distribution.
• Operate store equipment after training and meet company requirements.
• Provide in-store services (e.g., install wipers, test batteries) as allowed by law.
• Occasionally drive a delivery vehicle when needed.
• All other duties as assigned.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-quality service to retail and installer customers while supporting store management. You will greet customers, assist with product selection, and help professional customers as needed.

The role includes answering calls, quoting prices, processing payments, handling returns, and maintaining stock and planograms. Opportunities for growth and advancement are available.