Automotive Parts & Customer Service Specialist

O'Reilly Auto Parts; Midway (GA); On-site; USD 19,000 - 26,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers while supporting store management. Responsibilities include greeting customers, assisting with merchandise, handling payments, processing exchanges, and answering phones with accurate part lookups and price quotes.

The role involves assisting with daily store operations, planogram updates, stock management, and occasional driving for deliveries.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist with merchandise selection.
• Support professional customers and installers as needed.
• Handle cash, checks, and credit transactions securely and accurately.
• Process exchanges and returns per company policy.
• Answer store phones and look up parts, quote prices, and suggest related items.
• Assist with store tasks: stocking, planograms, and image updates.

Skills

Alphanumeric match

Customer service

Multitasking

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers while supporting store management. Responsibilities include greeting customers, assisting with merchandise, handling payments, processing exchanges, and answering phones with accurate part lookups and price quotes.

The role involves assisting with daily store operations, planogram updates, stock management, and occasional driving for deliveries.