Automotive Parts & Customer Service Specialist

O'Reilly Auto Parts; Menomonee Falls (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401(k) with employer contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers, while supporting store management in daily tasks and operations.

The role emphasizes greeting customers, assisting with merchandise selection, promoting service programs, and handling transactions with accuracy. Familiarity with automotive parts is preferred, with opportunities to grow through internal training and education.

Qualifications

• Must provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Ability to quickly match alphanumeric sequences.

Responsibilities

• Greet retail customers and assist in selecting merchandise.
• Promote and follow company customer service programs (Hi-5, Low Price Guarantee, etc.).
• Handle cash, checks, and credit card transactions and maintain the cash drawer.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Tools

Weatherly index system

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers, while supporting store management in daily tasks and operations.

The role emphasizes greeting customers, assisting with merchandise selection, promoting service programs, and handling transactions with accuracy. Familiarity with automotive parts is preferred, with opportunities to grow through internal training and education.