Auto Parts Specialist - Customer-Focused & Growth Ready

Dormont Manufacturing Co; Casa Grande (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, & vision insurance

Paid time off

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Casa Grande, AZ is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, help them select merchandise, and support store management.

Bilingual candidates are encouraged. Responsibilities include answering phones, looking up parts, quoting prices, handling cash/credit transactions, processing returns, resolving complaints, stocking shelves, and assisting with daily store operations.

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist in merchandise selection.
• Assist managers and service specialists in serving professional customers.
• Answer store calls, look up parts, quote prices, and promote related items.
• Process cash, checks, and credit card transactions; manage cash drawer securely.
• Handle exchanges/returns for credit per policy; resolve customer complaints.
• Support daily image maker and planogram updates; stock shelves and perform housekeeping duties.
• Perform in-store services (e.g., install wipers, test batteries, scan codes) and operate related equipment after training.
• Occasionally drive a delivery vehicle as needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Bilingual (Spanish)

Education

No degree required

Job description

O'Reilly Auto Parts in Casa Grande, AZ is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, help them select merchandise, and support store management.

Bilingual candidates are encouraged. Responsibilities include answering phones, looking up parts, quoting prices, handling cash/credit transactions, processing returns, resolving complaints, stocking shelves, and assisting with daily store operations.