Automotive Parts Specialist - Customer Focused

O'Reilly Auto Parts; Palestine (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management with tasks. The role emphasizes greeting customers, assisting in product selection, and handling transactions accurately.

The position involves assisting professional customers, processing returns, and contributing to daily operations, including stocking, planogram updates, and occasional deliveries when needed.

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Ability to quickly match alphanumeric sequences.

Responsibilities

• Greet retail walk-in customers and assist them in selecting merchandise.
• Assist managers and installer service specialists for professional customers as needed.
• Process cash, checks, and credit card transactions accurately and securely.
• Handle exchanges and returns per company policy and provide polite resolutions to complaints.
• Support daily store operations including stocking, planogram updates, and deliveries when required.

Skills

Customer service

Multitask

Alphanumeric matching

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management with tasks. The role emphasizes greeting customers, assisting in product selection, and handling transactions accurately.

The position involves assisting professional customers, processing returns, and contributing to daily operations, including stocking, planogram updates, and occasional deliveries when needed.