Automotive Maintenance Coordinator - Remote

Enterprise Holdings; Indianapolis (IN); Remote; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Insurance benefits

401(k) with match

Employee assistance

Job summary

Enterprise Fleet Management, a division of Enterprise Mobility, is seeking an Automotive Maintenance Coordinator to join our remote team. You will provide automotive technical support and advise Fleet Management groups, clients, and vendors on scheduled maintenance, wear items, and pricing, reviewing repair orders for manufacturer guidelines and proper service intervals.

The role is fully remote, with work from home in Indianapolis, IN or surrounding counties.

Qualifications

• Six months of customer service experience required.
• Six months of automotive maintenance or repair experience required; dealership or repair facility preferred.
• Degree in Automotive Technology preferred.
• ASE certifications preferred and advantageous.

Responsibilities

• Provide timely response to orders submitted by phone and email, efficiently and courteously.
• Review proposals to ensure proper services per manufacturers' intervals and pricing.
• Negotiate pricing, apply warranties, and create purchase orders per procedures.
• Contact clients to explain procedures and gain approval.
• Make cost-reduction and repair recommendations to internal partners.
• Locate and suggest appropriate service locations for clients.

Skills

Customer service

Automotive maintenance

ASE Certification

Microsoft Office

Education

Automotive Technology degree

Tools

Microsoft Office

Job description

Overview

As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of an Automotive Maintenance Coordinator!

The Maintenance Coordinator will primarily be responsible for providing automotive technical support and advice to Fleet Management groups, clients, and vendors related to scheduled maintenance and wear items. This position reviews repair orders according to manufacturer requirements and negotiates for proper service intervals, fluids, and pricing, prior to providing approval.

This is a full-time work from home position that will allow you to work 100% from your home residence in Indianapolis, IN or surrounding counties. Our department operates between the hours of Monday through Friday 6 a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. The schedules offered are based on current business needs.

The pay range for this position is $20.51 to $23.51 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.

• Additional compensation will be provided for weekend and evening shift differential (up to $2.00/hour)
• This position also has the opportunity to earn an additional $0.25/hr for each current ASE certification you hold in this list: A1-A9, T4, T8, C1, G1, & B5.

Enterprise Fleet Management also offers a benefits package including:

• paid vacation and choice time days
• medical, dental, and vision insurance benefits
• dependent spending account, health savings account, life and disability insurance
• fertility benefits, Employee Assistance Programs
• profit sharing, 401(k) employer match, discounts and more!

Company Overview

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 800,000 vehicles and growing at 5 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

Responsibilities

Responsibilities include:

• Provide timely response to orders submitted by phone and email, in an efficient and friendly manner
• Review proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing for suggested services
• Negotiate pricing, assess and apply proper warranty applications while creating and issuing purchase orders according to our operating procedures
• Contact clients to provide recommendations, explain proposed repair procedures and gain approval
• Make recommendations to internal business partners regarding repair recommendations and cost
• Locate and suggest proper service locations for clients

Equal Opportunity Employer/Disability/Veterans #LI-REMOTE

Qualifications

Minimum Qualifications Include:

• Must be 18 years of age or older
• Must live in Indianapolis or surrounding counties
• Must live in the state of Indiana
• Six (6) months of customer service experience required
• Six (6) months of automotive maintenance or repair experience required, experience in a lube shop, tire shop, repair facility or dealership preferred
• Degree in Automotive Technology preferred
• ASE (Automotive Service Excellence) certifications preferred
• Basic proficiency with Microsoft Office products (Word, Excel, and Outlook)
• Must have the ability to meet all work from home technical requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:

• Executing
• Customer Service
• Detail-Oriented
• Analyzing
• Communication
• Flexibility

Work from Home (WFH) Requirements:

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)