Automotive Maintenance Coordinator - Remote

Enterprise Fleet Management, Inc.; Dallas (TX); Remote; USD 47,000 - 53,000; Full time

Benefits offered by this job

Paid vacation

Choice time days

Medical insurance

Dental insurance

Vision insurance

Dependent spending account

Health savings account

Life and disability insurance

Fertility benefits

Employee Assistance Programs

Profit sharing

401(k) employer match

Discounts

Job summary

Enterprise Fleet Management is hiring an Automotive Maintenance Coordinator to support Fleet Management groups, clients, and vendors with scheduled maintenance and wear items. The role reviews repair orders for manufacturer requirements and negotiates service intervals, fluids, and pricing before approval. This is a full-time, work-from-home position allowing 100% remote work from Dallas, TX or surrounding counties.

Hours vary Mon–Fri 6 a.m.–9 p.m. CST and Sat 7 a.m.–4 p.m.

Qualifications

• Six (6) months of customer service experience required.
• Six (6) months of automotive maintenance or repair experience required, experience in a lube shop, tire shop, repair facility or dealership preferred.
• Degree in Automotive Technology preferred.

Responsibilities

• Provide timely response to orders submitted by phone and email, in an efficient and friendly manner.
• Review proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing for suggested services.
• Negotiate pricing, assess and apply proper warranty applications while creating and issuing purchase orders according to our operating procedures.
• Contact clients to provide recommendations, explain proposed repair procedures and gain approval.
• Make recommendations to internal business partners regarding repair recommendations and cost.
• Locate and suggest proper service locations for clients.

Skills

Customer service

Automotive maintenance

Education

Degree in Automotive Technology

ASE certifications

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Overview

As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of an Automotive Maintenance Coordinator!

The Maintenance Coordinator will primarily be responsible for providing automotive technical support and advice to Fleet Management groups, clients, and vendors related to scheduled maintenance and wear items. This position reviews repair orders according to manufacturer requirements and negotiates for proper service intervals, fluids, and pricing, prior to providing approval.

This is a full-time work from home position that will allow you to work 100% from your home residence in the Dallas, TX or surrounding counties. Our department operates between the hours of Monday through Friday 6 a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. The schedules offered are based on current business needs.

• Paid vacation and choice time days
• Medical, dental, and vision insurance benefits
• Dependent spending account, health savings account, life and disability insurance
• Fertility benefits, Employee Assistance Programs
• Profit sharing, 401(k) employer match, discounts and more!

The pay range for this position is $22.67 - $25.67 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.

• Additional compensation will be provided for weekend and evening shift differential (up to $2.00/hour)
• This position also has the opportunity to earn an additional $0.25/hr for each current ASE certification you hold in this list: A1-A9, T4, T8, C1, G1, & X1.

Company Overview

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 745,000 vehicles and growing at over 7 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

Responsibilities

• Provide timely response to orders submitted by phone and email, in an efficient and friendly manner
• Review proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing for suggested services
• Negotiate pricing, assess and apply proper warranty applications while creating and issuing purchase orders according to our operating procedures
• Contact clients to provide recommendations, explain proposed repair procedures and gain approval
• Make recommendations to internal business partners regarding repair recommendations and cost
• Locate and suggest proper service locations for clients

Minimum Qualifications

• Must be 18 years of age or older
• Must live in the state of Texas
• Must live in Dallas, TX area or surrounding Texas counties
• Six (6) months of customer service experience required
• Six (6) months of automotive maintenance or repair experience required, experience in a lube shop, tire shop, repair facility or dealership preferred
• Degree in Automotive Technology preferred
• ASE (Automotive Service Excellence) certifications preferred
• Basic proficiency with Microsoft Office products (Word, Excel, and Outlook)
• Must have the ability to meet all work from home technical requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications

• Executing
• Customer Service
• Detail-Oriented
• Analyzing
• Communication
• Flexibility

Work From Home (WFH) Requirements

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)