Automotive Lead & Customer Engagement Pro

Crest Ford Flat Rock Inc; Flat Rock (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time off

Paid Parental Leave

401(k) with company match

Job summary

Crest Ford Flat Rock Inc. in Michigan is seeking a friendly, professional Customer Service Associate to answer calls, respond to inquiries, and help set sales appointments.

You will use our CRM daily, present initial financing options when appropriate, and work with sales teams to ensure a positive customer experience. Benefits include medical, dental, vision, 401(k), PTO, parental leave.

Qualifications

• Previous customer service experience is required.
• Excellent teammate with a collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor in all interactions.
• Positive and hardworking personality with strong computer skills.
• Valid driver’s license and ability to pass background check and drug screening.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service experience

Team player

Excellent communication

Prompt and courteous demeanor

Strong computer skills

Tools

CRM software

Computer skills

Job description

Crest Ford Flat Rock Inc. in Michigan is seeking a friendly, professional Customer Service Associate to answer calls, respond to inquiries, and help set sales appointments.

You will use our CRM daily, present initial financing options when appropriate, and work with sales teams to ensure a positive customer experience. Benefits include medical, dental, vision, 401(k), PTO, parental leave.