Business Development Representative

Crest Ford, Inc.; Flat Rock (MI); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid Time off

Paid Parental Leave

401(k) with company match

Job summary

Crest Ford, Inc. in Michigan is seeking a customer service oriented team member to handle calls, internet inquiries, and scheduling with sales. You will use scripts and templates to present information and set up appointments, including initial financing options.

A collaborative, positive attitude and reliable CRM use are essential. Prior customer service experience is required; a valid driver’s license is preferred.

Qualifications

• At least one previous role in customer service.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.
• Pass a background check and drug screening.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service

Phone skills

CRM software

Teamwork

Problem solving

Attention to detail

Tools

CRM system

Job description

Do you have good phone skills and enjoy working with customers? Why wait to make a career out of doing what you love? At Crest Ford, we have a great opportunity to learn our business. Get started at our family owned and operated dealership. We offer our employees comprehensive benefits, competitive pay, and opportunities for growth. If you're interested in joining our team, apply today.

What We Offer

• Compensation is based on experience
• Great benefits, including medical, dental, and vision insurance
• Paid Time off
• Paid Parental Leave
• 401(k) with company match

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license
• Pass a background check and drug screening
• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.