Automotive Sales Specialist — CRM & Customer Experience

Lithia & Driveway; Washington Township (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

Suburban Ford of Romeo in Michigan is seeking an enthusiastic salesperson to greet customers, present vehicles, and guide them through demonstrations. You will maintain CRM data, schedule appointments, and assist during the write-up to create a smooth, non-confrontational buying experience.

Regular training and daily meetings help keep you informed on pricing and promotions. The role emphasizes customer service, accurate data entry, and a strong sense of urgency to close deals while delivering

Qualifications

• Excellent communication and customer service skills.
• Ability to present products clearly and confidently.
• Accurate data entry into CRM and tracking systems.
• Typing quickly and accurately to enter information.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet customers promptly in a friendly, professional manner.
• Provide professional product presentations to customers.
• Offer and accompany customers on vehicle demonstrations.
• Develop and prospect new business continuously.
• Enter customer contact information into the CRM accurately.
• Follow up with prospects using the daily work plan and CRM.
• Schedule customer appointments daily.
• Assist customers during the write-up process to ensure a smooth experience.
• Build knowledge of product pricing and promotions.
• Attend daily sales meetings and training sessions.

Skills

Customer service

Communication

Product knowledge

CRM data entry

Typing accuracy

Time management

Mathematics

Driving license

Tools

CRM software

MS Office

Data entry

Job description

Suburban Ford of Romeo in Michigan is seeking an enthusiastic salesperson to greet customers, present vehicles, and guide them through demonstrations. You will maintain CRM data, schedule appointments, and assist during the write-up to create a smooth, non-confrontational buying experience.

Regular training and daily meetings help keep you informed on pricing and promotions. The role emphasizes customer service, accurate data entry, and a strong sense of urgency to close deals while delivering