IT Support Specialist — End-User Tech & On-Call Engineer

Bosch Building Technologies North America; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401K with company match

Life/AD&D/LTD

Paid Vacation/Sick/Holidays

Employee Assistance Program

Medical

Vision

Flexible Spending Accounts

Job summary

Bosch Building Technologies North America is seeking an IT Support Specialist to provide end-user support across our Phoenix offices. You will handle helpdesk tickets, phone hotline requests, and in-person escalations, while partnering with IT team members to drive projects to completion.

The role emphasizes delivering exceptional user experiences, maintaining hardware/software inventories, and updating knowledge bases. Some on-call work and travel may be required.

Qualifications

• 1+ year(s) experience troubleshooting Windows PC issues.
• 1+ year(s) experience providing end user support.
• Must be detail oriented.
• Must be passionate about technology.
• Must always strive to provide excellent end user experience.

Responsibilities

• Deliver exceptional customer support to all employees.
• Diagnose and resolve end-user and PC issues.
• Ensure the new hire and separation processes are thoroughly completed each time.
• Manage equipment and software inventory, including the decommissioning and donation of old equipment.
• Develop and update knowledge base articles on frequently requested issues and processes.
• Collaborate with the IT Manager, Systems Engineers, and Administrators on projects.
• Participate in an on-call rotation for critical end-user support issues.

Skills

Windows troubleshooting

End user support

Detail-oriented

Technology passion

Customer experience

Tools

Active Directory

Windows Server OS

iOS Mobile OS

Office 365 (Teams/SharePoint/OneDrive)

Intune/Autopilot

Teams Voice

VMware/Oracle VM

FreshService

Job description

Bosch Building Technologies North America is seeking an IT Support Specialist to provide end-user support across our Phoenix offices. You will handle helpdesk tickets, phone hotline requests, and in-person escalations, while partnering with IT team members to drive projects to completion.

The role emphasizes delivering exceptional user experiences, maintaining hardware/software inventories, and updating knowledge bases. Some on-call work and travel may be required.