Automotive Guest Experience Specialist

Bobb Says Yes; Columbus (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

Bobb Automotive, located in Columbus, Ohio, is seeking a Client Relations Specialist to join our team-oriented environment. In this role, you will handle inbound calls, assist customers with vehicle inquiries, and ensure exceptional service satisfaction. If you have 2+ years of automotive call center experience and proven customer service skills, we invite you to apply. Our dealership offers a laid-back work environment while striving for excellence in customer interactions.

Qualifications

• 2+ years of automotive call center experience preferred.
• Must have excellent customer service experience.
• Proven phone skills in a selling environment.

Responsibilities

• Receive inbound calls and internet leads from customers with questions.
• Handle all guest inquiries with a friendly demeanor.
• Maintain and communicate exceptional product and inventory knowledge.
• Gather and track all guest data accurately.
• Utilize scripts provided by the dealership.
• Facilitate timely follow-up on all internet leads.

Skills

Customer service excellence

Phone selling skills

Teamwork

Job description

Bobb Automotive, located in Columbus, Ohio, is seeking a Client Relations Specialist to join our team-oriented environment. In this role, you will handle inbound calls, assist customers with vehicle inquiries, and ensure exceptional service satisfaction. If you have 2+ years of automotive call center experience and proven customer service skills, we invite you to apply. Our dealership offers a laid-back work environment while striving for excellence in customer interactions.