Client Relations Representative

Bobb Says Yes; Columbus (OH); In loco; USD 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Bobb Automotive, located in Columbus, Ohio, is seeking a Client Relations Specialist to join our team-oriented environment. In this role, you will handle inbound calls, assist customers with vehicle inquiries, and ensure exceptional service satisfaction. If you have 2+ years of automotive call center experience and proven customer service skills, we invite you to apply. Our dealership offers a laid-back work environment while striving for excellence in customer interactions.

Competenze

• 2+ years of automotive call center experience preferred.
• Must have excellent customer service experience.
• Proven phone skills in a selling environment.

Mansioni

• Receive inbound calls and internet leads from customers with questions.
• Handle all guest inquiries with a friendly demeanor.
• Maintain and communicate exceptional product and inventory knowledge.
• Gather and track all guest data accurately.
• Utilize scripts provided by the dealership.
• Facilitate timely follow-up on all internet leads.

Conoscenze

Customer service excellence

Phone selling skills

Teamwork

Descrizione del lavoro

Twins Buick GMC is a family-owned and operated car dealership located in north Columbus. We believe that in order to be the best, we must provide an excellent experience to our customers. We provide a laid-back and comfortable work environment while still being able to provide professional and adequate service to our customers. Always training and building on our skills, we are looking for someone who is ready to work in a team environment but has the ability to drive themselves individually to meet goals.

Client Relations Specialist Job Responsibilities

• Receive inbound calls and internet leads from customers with questions on new and pre-owned vehicles. Schedule a time and date for these customers to visit Twins Buick GMC.
• Handle all guest inquiries with a friendly and helpful demeanor, providing general or related vehicle sales information with a focus on 100% guest satisfaction
• Maintain and communicate exceptional product and inventory knowledge to our guests.
• Gather and track all guest data as directed and accurately enter this information into the CRM.
• Utilize scripts provided by the dealership to help address guest inquiries and concerns to meet the dealership and manufacturer's objectives.
• Will work in a team-based environment
• Facilitate timely follow-up on all internet leads as directed by management and/or procedures

Job Requirements

• 2+ Years Automotive Call Center Experience Preferred
• Must have excellent customer service experience
• Proven phone skills in a selling environment