Auto Service Appointment Specialist

Group 1 Automotive; Columbus (GA); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Commission bonuses

Career growth

Full benefits

Employee discounts

Zusammenfassung

Group 1 Automotive is seeking a high-energy Service BDC Agent in Columbus, GA to be the voice of our service department. Your main goal is turning inquiries into scheduled service appointments via calls, texts, and emails.

You thrive in a fast-paced setting and excel at building rapport with customers. We offer an attractive commission structure, clear career growth paths to roles like Service Advisor or BDC Manager, comprehensive benefits, and associate discounts on vehicle purchases, parts,

Qualifikationen

• Experience: Previous automotive industry experience is required.
• Tech Savvy:Skilled in using CRM software, Microsoft Office, and Xtime.
• Communication:Elite phone etiquette and the ability to follow professional scripts while remaining personable.
• Resilience:A "can-do" attitude and the ability to handle customer objections with empathy.
• Availability: Monday-Saturday 9 am-6 pm (rotating Saturdays).

Aufgaben

• Lead Response: Respond to all service inquiries and website leads within minutes.
• Appointment Setting: Manage high-volume inbound/outbound calls to schedule vehicle maintenance, repairs, and recalls.
• Outbound Outreach: Conduct 160+ daily outbound touches for service reminders, missed appointments, and declined service follow-ups to keep the service drive full.
• CRM Management: Log every interaction with 100% accuracy in our CRM/Xtime.
• Goal Tracking: Meet or exceed daily KPIs for call volume, appointment set rates, and appointment show rates.
• Customer Education: Promote current dealership service specials and maintenance packages to maximize upsell opportunities.

Kenntnisse

Auto industry experience

Phone etiquette

Professional scripts

Empathy

Tools

Xtime

CRM software

Microsoft Office

Jobbeschreibung

Group 1 Automotive is seeking a high-energy Service BDC Agent in Columbus, GA to be the voice of our service department. Your main goal is turning inquiries into scheduled service appointments via calls, texts, and emails.

You thrive in a fast-paced setting and excel at building rapport with customers. We offer an attractive commission structure, clear career growth paths to roles like Service Advisor or BDC Manager, comprehensive benefits, and associate discounts on vehicle purchases, parts,