Automotive Lead & Appointment Specialist

Cochran Cars; Boardman (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full complement of health insurance benefits

Paid Time Off in first year of employment

Paid Holidays

401(k) with Company match

Company-paid short-term disability

Company-paid term life insurance

Competitive Pay Plan

Job summary

A leading automotive retailer in Ohio is seeking a Business Development Center Representative to monitor and respond to internet leads and phone traffic. This role involves assisting customers with service appointments and follows a structured protocol for call handling and data entry. Candidates should possess strong customer service skills and be proficient with basic computer applications. This position offers full health benefits, paid time off, and 401(k) options, making it an excellent opportunity for career growth.

Qualifications

• Excellent customer service skills with a focus on responsiveness.
• Ability to manage high call volumes effectively.
• Basic proficiency in using computers and data entry.

Responsibilities

• Assist customers by answering inbound calls and coordinating service appointments.
• Make high volume outbound calls to sales customers.
• Track sales leads and handle inquiries accurately.

Skills

Customer service

Inbound and outbound call handling

Attention to detail

Basic computer skills

Data entry

Tools

Microsoft Excel

Job description

A leading automotive retailer in Ohio is seeking a Business Development Center Representative to monitor and respond to internet leads and phone traffic. This role involves assisting customers with service appointments and follows a structured protocol for call handling and data entry. Candidates should possess strong customer service skills and be proficient with basic computer applications. This position offers full health benefits, paid time off, and 401(k) options, making it an excellent opportunity for career growth.