Automotive Front Desk & Guest Concierge

Kayser Chevrolet, Inc.; Sauk City (WI); On-site; USD 19,000 - 25,000; Part time

Job summary

Kayser Chevrolet, Inc. is seeking a part-time administrative assistant to greet customers, answer phones, and route inquiries. You will perform clerical tasks, manage messages, and support sales and service staff to maintain smooth showroom operations.

Ideal candidates have top-tier customer service, professional communication, and strong computer skills (Word/Excel). Flexible availability including some Saturdays is preferred to assist with daily operations.

Qualifications

• Exceptional customer service skills.
• Excellent phone etiquette.
• Strong verbal and written communication.
• Punctual, dependable and reliable.
• Proficient with MS Word and Excel.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Operates a multi-line phone system answering incoming phone calls for Kayser Chevrolet, Inc.
• Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly.
• Provides voice mail for callers if employee cannot be reached. Takes detailed messages when voice mail is not taken by caller and delivers message to appropriate party in a timely manner.
• Greets customers in a professional, friendly, hospitable manner and determines the nature of their visit.
• Directs customers to the correct department, notifies the appropriate employee that a customer is waiting and introduces the customer to a Salesperson.
• Maintains a personal demeanor consistent with Kayser’s culture, contributing a positive, supportive work environment for all Kayser team members.
• Completes and issues loaner car agreement for the service and sales departments
• Tracks dealer plates for the sales department.
• Receipts all monies received from vehicle sales down payments, including credit cards on a daily basis.
• Balances and maintains the daily cash flow of sales from service and parts and any money coming in from vehicle sales.
• Process dealer trades, wholesales, and other purchases to be stocked in, follows process set forth by the Controller and General Manager.
• Helps review and process deal folders for electronic scanning, make trade-in vehicle jackets and process payoff checks when needed.
• Process and audit paperwork on dealer trades, wholesales, and retail deals.
• Coordinate lunch orders for the sales department as needed.
• Scans,sorts, and indexes previous day’s service repair orders (RO’s) and other miscellaneous documents for Kayser Chevrolet, Inc.

Skills

Exceptional customer service

Excellent phone etiquette

Excellent verbal and written comms

Punctual dependable

MS Word

MS Excel

Multi-tasking

Strong organizational skills

Independent work

Tools

Microsoft Word

Microsoft Excel

Job description

Kayser Chevrolet, Inc. is seeking a part-time administrative assistant to greet customers, answer phones, and route inquiries. You will perform clerical tasks, manage messages, and support sales and service staff to maintain smooth showroom operations.

Ideal candidates have top-tier customer service, professional communication, and strong computer skills (Word/Excel). Flexible availability including some Saturdays is preferred to assist with daily operations.