Service Assistant / Customer Service Representative

Den Kelly Chevrolet GMC Inc; New York (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

Paid time off

Job summary

Den Kelly Chevrolet GMC Inc in New York, NY, is seeking a friendly front desk receptionist to greet customers, check them in for service, and answer calls. You will work closely with service advisors and technicians to ensure smooth front desk operations and timely updates.

The role welcomes automotive experience but is not required; prior hospitality or retail experience is a strong fit. We offer a Monday–Friday schedule and benefits including health, dental, vision, 401(k), and paid time off.

Qualifications

• Clear, friendly communication in person and over the phone.
• Strong organization and attention to detail.
• Comfort using computers, phones, and basic office tools.
• Ability to manage several requests while staying calm and courteous.
• Reliability and a willingness to support your teammates.
• Customer service or hospitality experience; automotive experience is a plus.

Responsibilities

• Welcome customers and help them check in for service appointments.
• Answer incoming calls, take accurate messages, and connect customers with the right person.
• Coordinate with service advisors and technicians to provide timely updates.
• Follow through on customer questions so important details don't get missed.
• Keep the front desk organized and ready for customers.
• Assist the service team in delivering a professional, attentive experience during busy periods.

Skills

Communication

Organization

Computer literacy

Multitasking

Reliability

Customer service experience

Job description

Description

Enjoy helping people and keeping things organized? Bring your customer service skills to our service department.

At Den Kelly Chevrolet GMC, you'll help customers feel welcomed, informed, and confident about their service visit. You'll work closely with our service advisors and technicians to keep communication clear and the front desk running smoothly.

Automotive experience is welcome, but not required. Experience in hospitality, retail, reception, or another customer service setting can be a great fit.

What we offer

• Monday-Friday schedule
• Health, dental, and vision insurance options
• 401(k) with employer match
• Paid time off
• A team that values integrity, compassion, and work ethic

What you'll do

• Welcome customers and help them check in for service appointments.
• Answer incoming calls, take accurate messages, and connect customers with the right person.
• Coordinate with service advisors and technicians to help customers receive timely updates.
• Follow through on customer questions and requests so important details don't get missed.
• Keep the front desk organized and ready for customers.
• Help the service team provide a professional, attentive experience during busy periods.

Requirements

What will help you succeed

• Clear, friendly communication in person and over the phone.
• Strong organization and attention to detail.
• Comfort using computers, phones, and basic office tools.
• The ability to manage several requests while staying calm and courteous.
• Reliability and a willingness to support your teammates.
• Customer service or hospitality experience. Automotive experience is a plus.