Automotive Front Desk & Customer Experience Specialist

Hendrick Automotive Group; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Hendrick Chevrolet (Columbia) seeks a friendly front desk receptionist to handle incoming calls, greet customers in the showroom and lobby, and direct inquiries to the appropriate department. The position requires strong organizational and communication skills, reliable attendance, and the ability to maintain a professional, clean work area in a high-volume dealership environment.

You will help ensure accurate messages, support timekeeping, and uphold the company’s core values and CSI standards

Qualifications

• Previous Customer Service or administrative experience in a high volume environment desired.
• Strong organizational skills and interpersonal skills required.
• Basic computer skills to utilize the timekeeping system. Basic knowledge of Microsoft Office Products.

Responsibilities

• Answers incoming calls in a courteous and professional manner.
• Takes accurate messages and directs calls to the appropriate department.
• Greets customers as they enter the dealership showroom, lobby, or service area.
• Maintains CSI at or above company standards and keeps an organized, clean work area.
• Records hours worked accurately and follows safeguards and safety rules.
• Performs other duties as assigned.

Skills

Customer service

Communication

Time management

Organizational skills

Education

High School Diploma

Associate Degree

Bachelor Degree

Tools

Microsoft Office

Job description

Hendrick Chevrolet (Columbia) seeks a friendly front desk receptionist to handle incoming calls, greet customers in the showroom and lobby, and direct inquiries to the appropriate department. The position requires strong organizational and communication skills, reliable attendance, and the ability to maintain a professional, clean work area in a high-volume dealership environment.

You will help ensure accurate messages, support timekeeping, and uphold the company’s core values and CSI standards