Front Desk Specialist – Auto Dealership Concierge

Hendrick Automotive Group; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Hendrick Chevrolet in Columbia is seeking a receptionist/administrative assistant to manage incoming calls, greet customers, and direct inquiries to the right department. The role requires professionalism, strong communication, and the ability to maintain high CSI standards in a busy dealership environment.

Candidates should have prior customer service or administrative experience, basic computer skills, and a commitment to teamwork and reliability within a fast-paced automotive setting.

Qualifications

• Minimum high school education; strong customer service mindset.
• Experience in high-volume customer service or administrative roles preferred.
• Strong organizational and interpersonal skills; able to multitask efficiently.
• Basic computer skills and familiarity with office software required.

Responsibilities

• Answer incoming calls in a courteous and professional manner.
• Take accurate messages and direct calls to the correct department.
• Greet customers in the dealership lobby, showroom, or service area.
• Direct customers to the appropriate department or person.
• Maintain customer satisfaction and adhere to company standards (CSI).
• Keep a clean, organized, and safe work area; follow training and policies.

Skills

Customer service

Interpersonal skills

Time management

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Hendrick Chevrolet in Columbia is seeking a receptionist/administrative assistant to manage incoming calls, greet customers, and direct inquiries to the right department. The role requires professionalism, strong communication, and the ability to maintain high CSI standards in a busy dealership environment.

Candidates should have prior customer service or administrative experience, basic computer skills, and a commitment to teamwork and reliability within a fast-paced automotive setting.