Automotive Estimator: Elevate Customer Experience & Repairs

Gerber Collision & Glass; Bristol (VA); On-site; USD 63,000 - 77,000; Full time

Job summary

Gerber Collision & Glass Bristol, VA is seeking an Estimator to deliver an exceptional customer experience by creating accurate repair estimates and coordinating with customers and insurance companies throughout the repair process.

The role requires knowledge of repairs and OE guidelines, basic computer skills, and at least 1 year of DRP experience. You will participate in daily production walks, maintain clear documentation, and support the team to meet facility KPIs.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.

Responsibilities

• Document every customer interaction accurately.
• Provide accurate information and guide customers through the repair process.
• Coordinate repairs and parts with customers and insurers.
• Engage in daily production walks with management.
• Attend Health & Safety meetings and required trainings.
• Support team members as needed.

Skills

Repairs knowledge

Customer service

Communication

I-CAR Training

Education

High School Diploma or equivalent

Tools

Basic Computer Skills

DRP compliance knowledge

Job description

Gerber Collision & Glass Bristol, VA is seeking an Estimator to deliver an exceptional customer experience by creating accurate repair estimates and coordinating with customers and insurance companies throughout the repair process.

The role requires knowledge of repairs and OE guidelines, basic computer skills, and at least 1 year of DRP experience. You will participate in daily production walks, maintain clear documentation, and support the team to meet facility KPIs.