Auto Damage Estimator: Customer-Centric Repair Coordination

Gerber Collision & Glass; Pensacola (FL); On-site; USD 48,000 - 72,000; Full time

Job summary

Gerber Collision & Glass in Pensacola, FL is seeking an Estimator to provide exceptional customer experience by creating accurate vehicle damage estimates and coordinating repair needs with customers and insurers. You will document interactions, guide customers through the repair process, ensure DRP and OE guideline compliance, participate in team walks and meetings, and support colleagues as needed.

A high school diploma and I-CAR training are required, with at least one year of experience and

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.

Responsibilities

• Document and update customer interactions accurately and efficiently.
• Provide customers with accurate information and guide them through the repair process.
• Ensure compliance with insurance client requirements and DRP procedures.
• Participate in daily production walks with management and attend required meetings.
• Support team members and communicate customer needs to the correct departments.

Skills

Customer service

Communication

Attention to detail

Computer literacy

Team collaboration

Education

High School Diploma or equivalent

I-CAR Training

Job description

Gerber Collision & Glass in Pensacola, FL is seeking an Estimator to provide exceptional customer experience by creating accurate vehicle damage estimates and coordinating repair needs with customers and insurers. You will document interactions, guide customers through the repair process, ensure DRP and OE guideline compliance, participate in team walks and meetings, and support colleagues as needed.

A high school diploma and I-CAR training are required, with at least one year of experience and